Medium
E31 on Alpha Pro Tec Plus

Your boiler has lost its connection to the remote wall controller, meaning it cannot receive signals to adjust your heating or hot water settings.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Remote control communication loss

DIY fix possible

Check if the batteries in your remote wall unit are flat and replace them if necessary.Ensure the display screen on the remote unit is turned on and not showing an error.Power cycle the boiler by switching it off at the mains for 30 seconds and then turning it back on to reset the connection.

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