High Lockout
9.1.5 on Ideal HP290

Your system has a faulty temperature sensor in the main pipework, which means it cannot accurately monitor the water heat flowing through your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Header Thermistor (T1) Error – for cascade and hybrid

What causes this fault?

This fault occurs when the main temperature sensor responsible for monitoring the shared water supply becomes unresponsive or provides an impossible reading. The most common reason is a physical failure of the internal sensing element, though it can also be triggered by loose or corroded electrical connections between the sensor and the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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