High
E3 on Ideal HP290

Your system's main temperature sensor is sending incorrect information, which means your heating might not work efficiently or at all.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Header Thermistor (T1) Error (for Hybrid/Cascade)

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the sensor responsible for monitoring the temperature of the water entering your heating system fails or sends an impossible reading. The most common reason is a physical failure of the thermistor itself, though it can also be caused by loose wiring or a communication error within the main control board. Because the boiler no longer knows the exact temperature of the water, it shuts down as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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