High Lockout
Pd on Ideal HP290

Your boiler is stopping itself from working because the water temperature inside is getting too hot, similar to a car engine overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Condensing Temperature High

What causes this fault?

This fault occurs when the water temperature within the heat exchanger rises too quickly or exceeds safe limits, causing the boiler to shut down to prevent damage. The most common reason is a lack of water flow, often caused by a failing pump or a blockage in the system pipes that prevents heat from being carried away from the unit.

This fault is frequently seen at the start of autumn when heating systems are turned back on after a summer of inactivity, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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