High Lockout
H7 on Ideal HP290

Your boiler has detected that the electricity supply from the mains is either too high or too low for it to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Mains High Voltage or Low Voltage Error

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the incoming electrical power is outside the safe operating range of 230 volts. The most common reason is a fluctuation or surge in the local power grid, or a failing component on the control board misreading the incoming voltage.

This fault is more common during severe winter storms, as falling branches or high winds can cause power surges and fluctuations in the local electrical grid.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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