High Lockout
J32 on Ideal HP290

Your heat pump's internal computer system has detected a communication or power issue with the motor control unit, causing the system to stop working for safety.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Inverter Error

What causes this fault?

This fault occurs when the heat pump's main brain loses touch with the component that controls the motor's speed and power. It is usually caused by a physical failure of the internal circuitry or a loose connection in the wiring that prevents these two parts from talking to each other. Because the system can no longer safely manage the motor, it shuts down to prevent electrical damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

J31View →

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