High
9.1.9 on Ideal HP290

Your heat pump has stopped working because water is not moving through the outdoor unit properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Outdoor Unit, No Water Flow, Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the system detects that water isn't moving through the outdoor unit at the required speed to safely exchange heat. The most common reasons are a build-up of debris or sludge blocking the internal filter, a failure of the main circulation pump, or trapped air pockets within the pipework. When the water stops moving, the unit shuts down to prevent the refrigerant system from overheating or freezing.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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