High Lockout
P5 on Ideal HP290

Your boiler has detected that water is struggle to circulate through your heating system quickly enough, often due to a blockage or a pump issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High Flow/Return Differential

What causes this fault?

This fault occurs when the water temperature leaving the boiler is significantly higher than the water returning, suggesting that heat isn't being moved away fast enough. The most common cause is a restriction in the system, such as a build-up of sludge in the heat exchanger or a failing pump that can no longer push water through the radiators effectively.

This issue is most frequently seen during the first cold spell of autumn when the heating is turned back on after sitting idle for several months, often causing the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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