High
J65 on Ideal HP290

Your heat pump has stopped working because the internal computer that controls the motor has detected an electrical problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 95.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the heat pump's control board detects an electrical irregularity or a communication failure with the motor that drives the heating process. It is typically caused by a component failure within the electronics or a physical fault in the compressor itself that prevents it from starting safely. In some cases, a loose connection or a sudden power surge can trigger this safety shutdown.

This fault can sometimes appear during summer or winter extremes when the compressor is required to work harder to maintain high temperature demands.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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