High
J2E on Ideal HP290

Your heat pump's internal electrical cooling system has become too hot and has shut down to prevent permanent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter High Temperature

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 95.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical components that control the heat pump’s power supply reach an unsafe temperature. The most common reasons are a failure of the internal cooling fan or the thermal paste that transfers heat away from the electronics becoming less effective over time. Without proper cooling, the system is forced to stop to protect the expensive circuit boards from melting or burning out.

This fault is more common during the summer months or during sustained heatwaves, as the high ambient outdoor temperature makes it harder for the internal fan to keep the electronics cool.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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