High Lockout
L47 on Ideal HP290

Your heat pump has stopped working because the internal power control system has detected an electrical fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Inverter Error

What causes this fault?

This fault occurs when the internal brain of the heat pump loses communication with the power system or detects an electrical surge. It typically signals that the inverter board has failed or is trying to protect the compressor from damage due to unstable voltage. The system shuts down immediately to prevent expensive electrical components from burning out.

This fault can be more frequent during summer heatwaves or extreme winter cold when the inverter is under maximum load to maintain target temperatures.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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