High
E0 on Ideal HP290

Your heat pump has stopped working because water isn't flowing through the outdoor unit properly, and it has failed to start ten times in a row.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No Water Flow, through Outdoor Unit, 10 times in succession

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the system detects that there isn't enough water moving through the outdoor unit to safely transfer heat into your home. The most common reasons are a blockage in the pipework, air trapped in the system, or a circulation pump that has seized up. Because the unit has failed to start ten times, it has locked itself out to prevent the internal components from overheating or freezing.

This issue often appears at the start of autumn when the heating is turned back on after a long summer break, as internal pump parts can become stuck during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E0: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful